BlueCare Tennessee Provider To-Do List

  1. Review the Provider section of BlueCare Tennessee’s website

    The Providers section of our website features the most up-to-date information such as the BlueCare Tennessee Provider Administration Manual which is updated quarterly. Also found here are newsletters, Electronic Data Interchange information, regulations, guidelines, along with provider education and resources.

  2. Make sure you have a current Ownership and Disclosure form submitted with BlueCare Tennessee.

    If you need a new form or have questions, call 1-800-924-7141 and choose option 2 or say “Network Contracts or Credentialing” when prompted. To print a copy of the form visit our website

  3. Review BlueAlertSM articles:

    The BlueAlert newsletter has important articles, including changes that transpired in 2014. All BlueAlert newsletters are published to our website

    Some recent newsletter editions that may be helpful to providers include:
    March 2014 Edition
    Identification Numbers for Newborns
    Newborn Authorization Requirements
    June 2014 Edition
    CHOICES Billing Update
    July 2014 Edition
    Reminder: TENNderCare Medical Record Documentation Requirements
    Reminder: Reporting Home Health Missed Shifts
    August 2014 Edition
    Quest Diagnostics Now Providing Lab Services

  4. Update Your Office Location Changes:

    If you have moved, acquired an additional location or made other changes to your practice, call 1-800-924-7141 and choose “touchtone” Option 2 or say “Network Contracts or Credentialing” when prompted.

  5. Long onto BlueAccessSM for Claim Status and more:

    To review the status of your claims, you can log onto BlueAccess. BlueAccess also houses e-Health Services, Real Time Claims Estimation/Adjudication (RTCA), BlueCare Tennessee CHOICES Program Portal, Transparency Review – Physician Quality Information, Provider Ratings Review and additional Provider Services. If you have not registered for BlueAccess, click on the “Register Now” button. You can also e-mail the eBusiness Technical Support team at ebusiness_service@bcbst.com or call them at (423) 535-5717, Option 2.