Nurseline and Emergency Services

It is best to get care from your primary care provider (PCP). You and your provider get to know each other through regular checkups. Your PCP is able to treat almost any condition that is not life threatening. Any medicines, allergies and past illnesses will be in your record. This information allows your doctor to better understand you and your care.

But, if your PCP isn't available and you don't think it is an emergency, there are some places that you can go get services in the evenings or weekends. Check for these services at Find a Doctoroff-site link

24/7 Nurseline*

Nurseline is a FREE service for our members. Nurses are on call to answer your health questions 24 hours a day, 7 days a week. They can also help you make decisions on whether you should call your doctor, go to the Emergency Room (ER) or treat the problem yourself.

Call Nurseline at the following numbers:
BlueCare and TennCareSelect members: 1-800-262-2873
CoverKids members: 1-866-904-7477

*24/7 Nurseline offers health advice and support provided by Carewise Health, Inc., an independent company that does not provide BlueCross BlueShield branded products and services.

Should you go to the ER?

To help you understand if you should go to the ER, you can read, save or print one of our brochures:
BlueCare and TennCareSelect members
CoverKids members