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BlueCare Customer Services

Help With HEALTH PLAN BENEFITS

BlueCare Customer Service: Call about physical and mental health care; your health plan; change your Primary Care Provider (PCP); or help in another language
1-800-468-9698

*DentaQuest: Call about dental (teeth) care for members under age 21.
Member Line: 1-855-418-1622
Provider Line: 1-855-418-1623;
Claims, UM Requests, and Appeals DentaQuest/TennCare Claims,12121 N Corporate Pkwy, Mequon, WI 53092

*TennCare Pharmacy Program: Call about your pharmacy services
1-888-816-1680

Help with HEALTH QUESTIONS

*24/7 Nurseline: Get answers to health questions 24 hours a day, 7 days a week
1-800-262-2873

Other FREE HELP

*Transportation: Call for a ride to your doctor visit at least 72 hours before the appointment to guarantee your ride; call Customer Service if your doctor visit is more than 90 miles away
1-866-473-7563 (East)
or
1-866-473-7564 (West)

*Family Assistance Service Center: Call about TennCare premiums and copays; appeals to get or keep TennCare; Food Stamps or Families First; change your address with TennCare
1-866-311-4287

*Tennessee Crisis Hotline: Get help if you are having a mental health crisis
1-855-274-7471

BlueCare Provider Service Line
(800)468-9736

*Independent companies and programs serving BlueCare members. Numbers are listed for your convenience. These companies do not provide Blue Cross or Blue Shield products or services. BlueCare Tennessee and BlueCare are Independent Licensees of the BlueCross BlueShield Association.


TennCareSelect Customer Services

Help With HEALTH PLAN BENEFITS

TennCareSelect Customer Service: Call about physical and mental health care; your health plan; change your Primary Care Provider (PCP); or help in another language
1-800-263-5479

*TennDent: Call about dental (teeth) care for members under age 21
1-877-418-6886

*TennCare Pharmacy Program: Call about your pharmacy services
1-888-816-1680

Help with HEALTH QUESTIONS

*24/7 Nurseline: Get answers to health questions 24 hours a day, 7 days a week
1-800-262-2873

Other FREE HELP

*Transportation: Call for a ride to your doctor visit at least 72 hours before the appointment to guarantee your ride; call Customer Service if your doctor visit is more than 90 miles away
1-866-473-7565

*Family Assistance Service Center: Call about TennCare premiums and copays; appeals to get or keep TennCare; Food Stamps or Families First; change your address with TennCare
1-866-311-4287

*Tennessee Crisis Hotline: Get help if you are having a mental health crisis
1-855-274-7471

*Independent companies and programs serving TennCareSelect members. Numbers are listed for your convenience. These companies do not provide Blue Cross or Blue Shield products or services. BlueCare Tennessee and BlueCare are Independent Licensees of the BlueCross BlueShield Association.

TennCareSelect Provider Service Line
(800) 276-1978

TennCareSelect DCS Caseworkers
(800) 451-9147

TennCareSelect Resource (Foster) Parents
(888) 422-2963


TennCare

Family Assistance Service Center
1-866-311-4287 or 1-615-743-2000

TennCare Provider Information Line
1-800-852-2683 or 1-615-741-6669

TennCare Solutions
1-800-878-3192

TennCare Advocacy Line
1-800-758-1638 or 1-877-779-3103 TTY/TDD

Spanish Speaking Line
1-888-311-4290 or 1-615-743-2001

TennCare Program Integrity Unit
1-800-433-3982


Authorizations

TennCareSelect Notification/Prior Authorization Phone
1-800 711-4104 | Fax 1-800-292-5311

BlueCare Notification/Prior Authorization Phone
1-888-423-0131 | Fax 1-800-292-5311

Case Management Phone
1-800-225-8698 | Fax 1-423-752-8380

Population Health Referral Line
Phone 1-888-416-3025 | Fax: 1- 800-421-2885


Pharmacy

Drug Prior Approval
Phone: 1-866-434-5524 Fax: 1-866-434-5523

Pharmacy Provider Help Desk
Phone: 1-866-434-5520 Fax: 1-615- 532-7681

Write Us

BlueCare / TennCareSelect Claims Service Center
1 Cameron Hill Circle, Suite 0002
Chattanooga, TN 37402-0002

ASH Appeals
TN Care ASH Review
1 Cameron Hill Circle Ste 0037
Chattanooga TN 37402-0037

Correspondence/Provider Appeals
BlueCross BlueShield of Tennessee
1 Cameron Hill Circle Ste 0039
Chattanooga, TN 37402-0039

Special Needs?

You can get:

  • help if you have a health, mental health, learning problem or disability
  • free help in another language
  • information in audio or Braille format, if needed

Call Monday - Friday. Each office's hours may be different
BlueCare (800)468-9736 / TennCareSelect 1-800-263-5479
1-800-758-1638 (TennCare Partners Advocacy Line)
711 Service for Hard-of-Hearing Members – For TTY, dial 711 and ask for 888-418-0008

Community Care Partners

Member, Provider and Community Outreach brings health screenings and education to members all over the state. The Community Outreach staff meets members face-to-face, where they live, in communities all over the state.

READ MORE

Hours of Operation

Mon - Friday: 8 a.m. - 6 p.m.

Closed for the following holidays

New Year's Day
Martin Luther King Jr., Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day

Member IVR Reference Guide