We restrict access to nonpublic personal information unless it is needed to complete a transaction that our member has authorized (i.e. claims administration, adjustment and management; detection, investigation or reporting of actual or potential fraud; misrepresentation or criminal activity; underwriting; policy placement or issuance; loss control; ratemaking and guaranty fund functions; reinsurance and excess loss insurance; risk management; case management; disease management; quality assurance and improvements; utilization review, actuarial, scientific, medical or public policy research; grievance procedures, audits, etc). Information is shared with entities (i.e. providers and vendors) that assist BlueCare Tennessee in supplying products and services to our members or that promote products and services on behalf of BlueCare Tennessee. Information is provided to nonaffiliated third parties as required or allowed by federal and state law. BlueCare Tennessee maintains physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
We reserve the right to disclose personal information to entities that perform marketing services (i.e. brokers) on our behalf or to other institutions with which we have joint marketing agreements. BlueCare Tennessee requires each entity to execute a Confidentiality Agreement prior to disclosure. The following information may be shared: name, address and telephone number; social security number and date of birth; policy coverage, benefits, premiums and payment history; and policy coverage, benefits, premiums and payment history; and limited medical information (i.e. provider name, date of service, referral and authorization information, primary care physician).
Any non-public personal information collected and maintained from this Website will be retained for a minimum of six years from the date the information is received unless you perform a function on our Website that requires the use of this information at a later date. In that case, the information will be retained for a minimum of six years from the date the information was last used in a function on the Website. When required by federal or state law, there may be some instances in which your information will be retained longer than six years.
A "cookie" is a mechanism that permits a Web server to send small pieces of information or text through your browser to be stored on your hard drive. This information or text allows the server to identify frequent visitors and enhance the user's experience on the Website.
Your browser software can be set to disallow all cookies. Instructions on setting your browser to reject cookies are usually located in the "Help" section of the toolbar, depending on your browser type. If you choose not to accept our cookies, you should still be able to access most of the public areas of our site, although some of the features of interactive sections may be limited, and we will not be able to authenticate you for the non-public secure sections where a logon is required.
Spyware refers to types of software programs, downloaded to a consumer's personal computer either as a stand-alone application or as part of a software bundle, that collect (i) information about a consumer's internet activities or (ii) other personal information, without providing meaningful notice to the consumer or obtaining the consumer's consent. Spyware may gather personally identifiable information, such as e-mail addresses and credit card information, and may even alter personal computer settings. Spyware is often extremely difficult to remove once installed. BlueCross BlueShield of Tennessee believes that Spyware is a threat to consumer privacy and forbids any employee, agent, partner, affiliate or contractor to deploy or use Spyware.
BlueCare Tennessee provides its members and users the opportunity to ''opt-out'' of having their information used for purposes not related to the BlueCare Tennessee Website when BlueCare Tennessee requests such information. Users who wish to opt-out can do so by contacting us via our Member Contact Page. This opt-out only applies to information collected during the website registration process and does not affect information obtained by BlueCare Tennessee by any other means. BlueCare Tennessee will not use your information collected by the BlueCare Tennessee Website for marketing purposes unless allowed by State and Federal Law. If you decide to opt-out, that decision will be effective until you revoke it by contacting BlueCare Tennessee via our Member Contact Page.
If the personally identifiable information of a user of our services changes or a group's information changes, or if the user or group no longer desires to use the services on this website, BlueCare Tennessee will endeavor to provide a way to correct or update that user's personal data. Personal data that is removed from our systems cannot be removed from backup files stored prior to your request. To correct or update personal information, contact BlueCare Tennessee via our Member Contact Page.
BlueCare Tennessee takes precautions to protect its users' personal non-public information. When users submit sensitive information to BlueCare Tennessee, the information is protected both online and off-line. When the registration/login form asks users to enter sensitive information,, that information is encrypted and is protected with encryption software that meets or exceeds industry standards, both when sent (i.e., in transit) and when stored (i.e., at rest). While on a secure page, such as the login page, the lock icon on the bottom of web browsers such as Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just "surfing." In addition, BlueCare Tennessee supports the following browser with 128-bit encryption strength in order to access the secure parts of our site. BlueCare Tennessee is serious about protecting our members' privacy, and this level of encryption is an industry standard for the type of information we are exchanging. Accordingly, BlueCare Tennessee urges website users to utilize web browsers Internet Explorer IE11+, FireFox 38+, Chrome 43+, or Safari 8.0.7+ in order to access all features.
While BlueCare Tennessee uses SSL encryption to protect sensitive information online, BlueCare Tennessee protects user-information off-line. Only employees who need the information to perform their jobs are granted access to personally identifiable information. BlueCare Tennessee employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, all employees are kept up-to-date on BlueCare Tennessee security and privacy practices. Finally, the servers that store personally identifiable information are kept in a secure environment.
For information on The Health Insurance Portability and Accountability Act of 1996 (HIPAA), please refer to the BlueCross BlueShield of Tennessee, Inc. HIPAA information.