Thank you for trusting us with your health care coverage. We’re dedicated to improving your health. There’s nothing we take more seriously than making sure the care you receive is safe, effective and timely. Every member of our staff is part of your quality improvement team, working toward patient-centered care that brings you peace of mind through better health.
We were awarded a 3.5 Star Quality rating for 2018-2019 from the National Committee for Quality Assurance (NCQA). We are among the highest rated Medicaid Health Plans in Tennessee.
In 2018, NCQA rated more than 1,000 health insurance plans based on clinical quality, member satisfaction and NCQA Accreditation Survey results. Find more information on the NCQA website.
The tools we use to measure quality are developed by organizations such as NCQA, Centers for Medicare and Medicaid Services and the Agency for Healthcare Research and Quality. Many other health plans also use these tools. These organizations share our scores with the public. You can compare how different health plans improve their members’ health.
Quality is more than a rating to us. How well we’re helping you with your health is at the heart of everything we do. We look for answers to questions like these:
To get these answers, data is collected from sources like claims and chart reviews. We also survey you and your providers to find out how we can better meet your needs.
Each year, our Quality Improvement Program reviews our data to:
But there’s more we want to do — particularly about preventing health problems or helping you live well despite an issue.
If caught early, many health problems can be treated before they affect your long-term health. Screenings and tests help make this possible. That’s why we remind you of checkups and screenings by phone, mail, text and email. That’s why we host health fairs, screenings and events throughout the state.