Contact Us

BlueCare Tennessee Customer Service

Monday through Friday:
8 a.m. - 6 p.m. Eastern Time

BlueCare Customer Service

1-800-468-9698
TTY: 711
(Ask for 888-418-0008)

TennCareSelect Customer Service

1-800-263-5479
TTY: 711
(Ask for 888-418-0008)

TennCareSelect Department of Children's Services (DCS) Caseworkers

1-800-451-9147

TennCareSelect Resource (Foster) Parents

1-888-422-2963

DentaQuest*

1-855-418-1622

TennCare Pharmacy Program (Magellan*)

Phone
1-888-816-1680
Fax
1-888-298-4130
Spanish/en español
1-800-254-7568

Transportation

Call Southeastrans* for a ride to your health care provider visit. To guarantee your ride, call at least 72 hours before the appointment. Call Customer Service if your doctor visit is more than 90 miles away

TennCareSelect Members:
Phone: 1-866-473-7565
Fax: 423-296-1599
BlueCare East:
Phone: 1-866-473-7563
Fax: 423-296-1597
BlueCare Middle:
Phone: 1-866-570-9445
Fax: 423-370-1491
BlueCare West:
Phone: 1-866-473-7564
Fax: 423-296-1598

24/7 Nurseline

1-800-262-2873

Bureau of TennCare Contacts

Tennessee Health Connection:

1-855-259-0701

TennCare Solutions:

1-800-878-3192

TennCare Advocacy Line:

Phone
1-800-758-1638
TTY/TDD
1-877-779-3103
TennCare línea de defensa
1-888-311-4290 or 615-743-2001

TennCare Program Integrity Unit
(Fraud and Abuse Reporting):

1-800-433-3982

Tennessee Crisis Hotline: Get help if you are having a mental health crisis

1-855-274-7471

BlueCare / TennCareSelect Claims Service Center
1 Cameron Hill Circle, Suite 0002
Chattanooga, TN 37402-0002

ASH Appeals
TN Care ASH Review
1 Cameron Hill Circle Ste 0037
Chattanooga TN 37402-0037

Correspondence/Provider Appeals
BlueCross BlueShield of Tennessee
1 Cameron Hill Circle Ste 0039
Chattanooga, TN 37402-0039

You can get:

  • help if you have a health, mental health, learning problem or disability
  • free help in another language
  • information in audio or Braille format, if needed

Call Monday - Friday. Each office's hours may be different.
BlueCare: 1-(800)468-9736
TennCareSelect: 1-800-263-5479
TennCare Partners Advocacy Line: 1-800-758-1638
711 Service for Hard-of-Hearing Members – For TTY, dial 711 and ask for 888-418-0008

BlueCare Provider Service

(800) 468-9736

BlueCare Notification/Prior Authorization

Phone: 1-888-423-0131
Fax: 1-800-292-5311

TennCareSelect Provider Service

1-800-276-1978

TennCareSelect Notification/Prior Authorization

Phone: 1-800-711-4104
Fax: 1-800-292-5311

DentaQuest* Provider Line

1-855-418-1623
Claims, UM Requests, and Appeals
DentaQuest/TennCare Claims
12121 N Corporate Parkway
Mequon, WI 53092

TennCare Pharmacy Program (Magellan*)

Drug Prior Approval:
Phone: 1-866-434-5524
Fax: 1-866-434-5523
Pharmacy Provider Help Desk:
Phone: 1-866-434-5520
Fax: 1-615- 532-7681

Authorizations

TennCareSelect Notification/Prior Authorization
Phone: 1-800 711-4104
Fax: 1-800-292-5311
BlueCare Notification/Prior Authorization:
Phone: 1-888-423-0131
Fax: 1-800-292-5311

Case Management

Phone: 1-800-225-8698
Fax: 1-423-752-8380

Population Health Referral Line

Phone: 1-888-416-3025
Fax: 1-800-421-2885

Psychiatric Consultation Services (dedicated PCP consultation and referral)

1-800-367-3403

We bring health screenings and education to members all over the state. Providers or agencies interested in partnering with us can call 1-800-771-0217. Or download, fill out and FAX this form.

  • Closed for the following holidays
  • New Year's Day
  • Martin Luther King Jr., Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day

*DentaQuest is an independent company that offers dental benefits for BlueCare Tennessee members.
*Magellan is an independent company that administers pharmacy benefits for BlueCare Tennessee members.
*Southeastrans is an independent company that offers transportation services to BlueCare Tennessee members.
*None of these companies provide BlueCare Tennessee branded products and services.

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Find help for Tennessee families and links to state services. icon

nurseline

24/7 Nurseline – 1-800-262-2873

Nurses on call to answer health questions.

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Types of Coverage

Want to learn more about TennCareSM, CoverKids or the other programs we offer? Find helpful details, including how to apply.

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