Contact Us

We’re here to help answer your questions. To connect with someone on the right team, please choose an option below.

  • BlueCare
  • TennCareSelect
  • SelectKids
  • SelectCommunity
  • CoverKids
  • Division of TennCare
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BlueCare

Phone

1-800-468-9698
8 a.m. - 6 p.m. ET (Monday - Friday)

1-800-468-9698
8 a.m. - 6 p.m. ET (Monday - Friday)

TRS users should call:
711 (Ask for 888-418-0008)

TRS users should call:
711 (Ask for 888-418-0008)

Dental (DentaQuest)Information icon 1-855-418-1622

Dental (DentaQuest)Information icon
1-855-418-1622

TennCare Pharmacy ProgramInformation icon 1-888-816-1680

TennCare Pharmacy ProgramInformation icon
1-888-816-1680

Transportation (Southeastrans)Information icon 1-855-735-4660
More info

Transportation (Southeastrans)Information icon
1-855-735-4660
More info

24/7 Nurseline 1-800-262-2873

24/7 Nurseline 1-800-262-2873


Email


EMAIL US


You can also write to us at:
BlueCare / TennCare Select Claims Service Center
1 Cameron Hill Circle, Suite 0002
Chattanooga, TN 37402-0002

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TennCareSelect

Phone

1-800-263-5479

1-800-263-5479

TRS users should call:
711 (Ask for 888-418-0008)

TRS users should call:
711 (Ask for 888-418-0008)

Foster Parents 1-888-422-2963

Foster Parents 1-888-422-2963

Dental (DentaQuest) Information icon 1-855-418-1622

Dental (DentaQuest) Information icon
1-855-418-1622

TennCare Pharmacy Program Information icon 1-888-816-1680

TennCare Pharmacy Program Information icon
1-888-816-1680

Transportation (Southeastrans)Information icon 1-855-735-4660
More info

Transportation (Southeastrans)Information icon
1-855-735-4660
More info

24/7 Nurseline 1-800-262-2873

24/7 Nurseline 1-800-262-2873


Email


EMAIL US


You can also write to us at:
BlueCare / TennCare Select Claims Service Center
1 Cameron Hill Circle, Suite 0002
Chattanooga, TN 37402-0002

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SelectKids

Phone

1-888-422-2963 Information icon

1-888-422-2963 Information icon

TRS users should call:
711 (Ask for 888-418-0008)

TRS users should call:
711 (Ask for 888-418-0008)

8 a.m. - 6 p.m. ET (Monday – Friday)

Department of Children’s Services (DCS) Resource Parent Helpline Information icon 1-877-DCS-KIDS

Department of Children’s Services (DCS) Caseworkers 1-800-451-9147

Department of Children’s Services
(DCS) Resource Parent Helpline Information icon
1-877-DCS-KIDS

Department of Children’s Services (DCS) Caseworkers 1-800-451-9147

Dental (DentaQuest) Information icon 1-855-418-1622

Dental (DentaQuest) Information icon
1-855-418-1622

TennCare Pharmacy ProgramInformation icon 1-888-816-1680

TennCare Pharmacy ProgramInformation icon
1-888-816-1680

24/7 Nurseline 1-800-262-2873

24/7 Nurseline 1-800-262-2873


Email


EMAIL US

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SelectCommunity

Phone

1-800-292-8196

1-800-292-8196

TRS users should call:
711 (Ask for 888-418-0008)

TRS users should call:
711 (Ask for 888-418-0008)

8 a.m. - 6 p.m. ET (Monday – Friday)


Email


EMAIL US

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CoverKids

Phone

1-888-325-8386

1-888-325-8386

TDD/TRS:
711 (Ask for 1-866-591-2908)

TDD/TRS:
711 (Ask for 1-866-591-2908)

8 a.m. - 6 p.m. ET (Monday – Friday)

Dental (DentaQuest) Information icon 1-888-291-3766

Dental (DentaQuest) Information icon
1-888-291-3766

24/7 Nurseline 1-866-904-7477

24/7 Nurseline 1-866-904-7477


Email


EMAIL US


You can also write to us at:

BlueBlueCross BlueShield of Tennessee
Attention: CoverKids
1 Cameron Hill Circle Ste. 73
Chattanooga, TN 37402-0002

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BlueCare CHOICES / ECF CHOICES

Phone

1-888-747-8955

8 a.m. - 6 p.m. ET (Monday - Friday)

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SelectCommunity

Phone

1-800-292-8196

8 a.m. - 6 p.m. ET (Monday - Friday)

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Bluecard

Phone

Benefits & Eligibility1-800-676-2583

All Other Inquiries1-800-705-0391

8 a.m. - 6 p.m. ET (Monday - Friday)

Phone

1-800-924-7141

8 a.m. - 6 p.m. ET (Monday - Friday)

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Behavioral Health

Phone for Consultations and Referrals

1-800-367-3403

9 a.m. - 5 p.m. ET (Monday - Friday)


24/7 Member Crisis Line

Let your patients know that they can get confidential help for mental health emergencies.

1-855-CRISIS-1 or 1-855-274-7471

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Enrollment Information icon

Phone

For questions about:

  • Enrollment paperwork
  • Fee schedules
  • Contracts and/or effective dates
  • Acceptance letters
  • Electronic billing
  • EFT or ERA
  • Demographic changes (non-par)
  • Returned mail or checks, etc.
  • Status of a provider enrolling in our system
  • When to use a change form instead of an enrollment form

Call 1-800-924-7141 or email Contracts_Reqs_GM@bcbst.com

Provider Change Forms

Email completed Provider Change Forms to PNS_GM@bcbst.com

Enrollment Forms or Online Issues

Send supporting documents for a submitted enrollment form or online enrollment process issues to ProviderSupport@bcbst.com

Credentialing Questions

For credentialing questions call 1-800-357-0395 or email Credentials@bcbst.com
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Technical Support Information icon

Phone

1-800-924-7141 and follow the prompts to eBusiness support.

8 a.m. - 6 p.m. ET (Monday - Thursday)

9 a.m. - 6 p.m. ET (Friday)


Email

For additional assistance you can send an email to the eBusiness technical support team at eBusiness_service@bcbst.com

Chat

You can talk to us using the chat feature in Availity

Regional eBusiness Contacts

Not sure who your eBusiness representative is?

Click this map to find your location, and then contact the representative for that region.


West TN
Debbie Angner
Debbie_Angner@bcbst.com
(901) 544-2285

Middle TN

Faye Mangold
Faye_Mangold@bcbst.com
(423) 535-2750

East TN

Faith Daniel
Faith_Daniel@bcbst.com
(423) 535-6796