Get a Ride

Do you need help getting to your health care provider visits? You can get a free ride for non-emergency TennCareSM services. Southeastrans provides free rides, bus passes and can pay you back for the cost of gas. If it’s an emergency, you should call 911.

Schedule Your Ride Online

It’s easy to book your rides at Southeastrans

  • Every time you log in you’ll see a list of your scheduled trips.
  • You can cancel from the site if your plans change.
  • If you need help, just fill out the online customer support form.
  • Leave your feedback on the rides you’ve taken.

Here’s what Southeastrans needs from you to book your ride:

  • The date and time of your appointment
  • The name and address of the provider
  • If you’ll have someone with you
  • If you have any special needs - like a wheelchair lift
  • The name and address of your drug store (if needed)

resource parent

Your ride is guaranteed only if you schedule at least 72 hours before your health care visit.

Your Transportation Options

Non-emergency medical rides are for TennCare services less than 90 miles away. Sometimes you can travel farther, but you’ll need an OK from us. Give us a call in Customer Service. These are shared rides, and you may have to wait to be picked up after your appointment. Thanks for being patient.

Bus passes are available in some cities where bus systems operate. Ask Southeastrans if this is an option where you live. You’ll want to make sure it’s easy to catch a bus and make the transfers to your health care provider or drug store.

Gas repayment could be available if you have, or can borrow, a car or have someone drive you to your TennCare appointments. If approved for this program, your fuel cost will be paid for after the trip.

Urgent trips trips are covered rides that must happen on the day of the request. For example, if you’re discharged from the hospital. Urgent trips aren’t for emergencies. If you need more info on urgent trips, we’re happy to help. Just give us a call or email Customer Service.

Employment and Community First CHOICES Community rides may be part of your support plan. If you’re a member of this program, call your support coordinator and ask about this service. If you’re not sure of your support coordinator’s name and phone number, call or email Customer Service.

Need To Talk to Someone About Your Ride?
Booking online is your easiest option, but Southeastrans is always available to help. Please call the number for your plan and region:
BlueCare East 1-866-473-7563
BlueCare Middle 1-866-570-9445
BlueCare West 1-866-473-7564
TennCareSelect Statewide 1-866-473-7565

Southeastrans is an independent company that offers transportation services to BlueCare Tennessee members and does not provide BlueCare Tennessee –branded products or services.


Types of Coverage

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