One-on-One Help

Our members tell us they like help when they face health challenges, and they want support to stay healthy. That’s why we offer our CareSmart® Population Health Program.

You may only need information and reminders about healthy habits. You may need more in-depth attention and be assigned to a case manager for individual health coaching (see below).

Our caring staff is here for you whether you or your child are well, have an ongoing health problem or a serious health episode. It’s part of your membership, so there’s no cost. It’s voluntary, so you can leave the program at any time.

Do you want to enroll? Email us.

We’ll need your name or Member ID number, date of birth and contact phone number. Or give us a call at 1-888-416-3025, Monday through Friday, 8 a.m. to 6 p.m. Eastern Time.

Think that you may be interested? Find more information in the Adult Case Management Brochure or Child Case Management Brochure.

Special Help

We work with members facing many different health issues every day. But you may need us most for these health concerns:

  • Diabetes
  • Asthma
  • Heart failure
  • How to quit smoking
  • Losing weight
  • ADHD screenings
  • Anxiety
  • Depression and suicide risk
  • Substance use disorder
  • Trauma

Individual Health Coaching

There are many reasons why you may need in-depth attention. These are the most common:

  • You’re in the ER and/or the hospital a lot
  • You’re going to have a transplant or you’ve already had a transplant
  • You have a lot of different doctors for different health problems
  • You have an ongoing illness that you don’t know how to deal with

We’ll give you help to:

  • Learn more about your health problems
  • Choose healthy food and exercise
  • Cope with emotional ups and downs
  • Keep all of your providers working together
  • Develop and stick to a plan of care
  • Avoid hospital stays when possible

24/7 Nurseline – 1-800-262-2873 - Nurses on call to answer health questions.

Are you pregnant?

We have a special program just for you.

+ Learn More

Tennessee Tobacco Quitline

It’s more free help to quit. Call 1-800-784-8669 or visit them online.

+ Learn More


Types of Coverage

Want to learn more about TennCareSM, CoverKids or the other programs we offer? Find helpful details, including how to apply.

+ Find Out About Our Programs

Are You Expecting?

Take healthy steps for you and your baby, and you can earn some extra $.

+ Find Out How to Earn Gift Cards