Woman playing with baby daughters feet on bathroom floor Woman playing with baby daughters feet on bathroom floor
HEALTH HISTORY AND NEEDS SURVEY

Tell us about your health history and needs

To help get you the right care, we need to know more about your health history and what’s important to you. We require this info once a year from all our members. You can get it to us by:

  • Calling us at 1-888-416-30251-888-416-3025.
  • Or you can download, print and mail your health history and needs survey:

plan card icon

See if your provider is in network

You can search for all the doctors, hospitals and specialists that are in your CoverKids network.

Sample of a CoverKids Member ID card. Sample of a CoverKids Member ID card.

Using your Member ID card

Your CoverKids Member ID card may have already been mailed to you. If you haven’t received your card and it’s been more than two weeks since enrolling, please give us a call. You can download a temporary ID card though your online account. Just set up your account or log in.

And if you need care right now, your providers can call us or check online. You can also find your ID number on the welcome text we sent you.

HELPFUL TIPS AND INFORMATION
How to read your card

This is an example. Your ID card may look a little different depending on your benefit level.

  1. You can use our Find Care tool to check if your provider and pharmacy is in the CoverKids network.
  2. The number listed here is your benefit level. See your member handbook to find what your benefit level covers.
  3. A copayment is paying part of your health care costs upfront. Those amounts will be listed here. If you don’t have to pay copayments, you’ll see “$0”.

Things to remember

Check the details
If any of the information on your card isn’t correct, just call us.

Know the effective date
Begin using your card on this date. Cut up and throw away your old card.

Keep it close
Always have your card with you to show health care providers. Protect this card the way you would protect a credit card. Please don’t share your card with anyone else.

Get a replacement
If your card is lost or stolen, you can call us or send an email for a replacement. You can also order a new card through your online account.

Keep your other cards
You may have other health plan ID cards. Show all your health care ID cards when you receive care.

Mother playing with young daughters Mother playing with young daughters

Your CoverKids member handbook

To see all the details about your plan, just take a look at your member handbook below.