We’re excited to help you start using your benefits. Whatever you need, we’re right here to help. And you can always come back to this page for information on your plan.
Sign up for an online account and make it easier to use your health plan.
Once you're set up, you can:
To help us understand the care that’s right for you, please tell us about your health history and needs. We ask our members to update their info once a year. You can tell us:
Once we know more about you, we’ll connect you with the services you need and help you take steps to improve your health. You’ll get one-on-one, personalized support with access to chat directly with your care team.
Download the CareTN app:
In the app, use access code: bctmeethistory (16 and older)
bctmeetpediatric (15 and younger)
Have your member ID number handy.
Use el código de acceso: bctmeethistory (16 y mayores)
bctmeetpediatric (15 y menos)
Mantenga su tarjeta de identificación de miembro a la mano.
Your PCP has all your records and can point you toward other help if you need it. We may have already assigned you a PCP – check your ID card or the welcome text we sent you.
We want you to be happy with your PCP. So if you want to make a change at any time, we’re here to help. Just call us or log into your online account.
LOG IN
Your Member ID card may have already been mailed to you. If you haven’t received your card and it’s been more than two weeks since enrolling, please give us a call. You can download a temporary ID card though your online account. Just set up your account or log in.
And if you need care right now, your providers can call us or check online. You can also find your ID number on the welcome text we sent you.
This is an example. Your ID card may look a little different depending on your benefit level.
Check the details
If any of the information on your card isn’t correct, just call us.
Know the effective date
Begin using your card on this date. Cut up and throw away your old card.
Keep it close
Always have your card with you to show health care providers. Protect this card the way you would protect a credit card. Please don’t share your card with anyone else.
Get a replacement
If your card is lost or stolen, you can call us or send an email for a replacement. You can also order a new card through your online account.
Keep your other cards
You may have other health plan ID cards, like one for Medicare. Show all your health care ID cards when you receive care.
Your coverage starts the day you become a member. Right away, you can get free rides to doctors and pharmacies, prescription coverage and well-care checkups.
LEARN MORE
Free rides to doctors and pharmacies
Prescription coverage
Well-care checkups
To see more information about your plan, just take a look at your Member handbook below. If you’re a CoverKids member, you can check out your handbook here.
Manual para miembros de BlueCare
You may have already gotten our welcome text. If not, just text “BlueCareTN” to 73529. Or you can call 1-888-710-15191-888-710-1519.
In the future, we will:
Wellframe is an independent company that provides and maintains a care management app for BlueCross BlueShield of Tennessee, Inc. branded products and/or services. Wellframe does not provide BlueCross branded products and/or services. Wellframe is solely responsible for the product and/or services they provide.
