Thank you for serving BlueCare Tennessee members in our CHOICES and Employment and Community First (ECF) CHOICES programs. Your compassion is invaluable to their experience, but so are your observations of their day-to-day life. A top priority that we share with you is the health and safety of the members you assist, and it’s important for you to be alert for problems and potential problems.
With either program, situations where members are at some sort of risk require you to Report It Now. CHOICES refers to these issues as Critical Incidents, while ECF CHOICES uses the term Reportable Events. When you call attention to these issues, they can be addressed, which helps keep the members you serve safe. Documenting the risk also helps protect you if there’s ever a question in the future.
The following timelines are based on the date and time of first discovery regardless if you or BlueCare Tennessee discovered the incident.
To qualify as a critical incident, an incident must:
There are three tiers of Reportable Events, but they all require you to report discovery immediately and to submit a Reportable Events form to us.
The information at the links below will help you, and your staff, identify and handle reportable events on a timely basis.