Report It Now for CHOICES Critical Incidents

Safety First

When a CHOICES Critical Incident is identified, report it immediately.


What is the definition of a CHOICES Critical Incident?

To qualify as a critical incident, the incident must:

  1. Occur in a home and community based long term service and support setting or
  2. Occur during the provision of covered CHOICES Home and Community Based Services and
  3. Discovered or witnessed by BlueCare, the provider or FEA staff and
  4. Include one of the following:
  • Any unexpected death regardless of whether the death occurred during the provision of services
  • Suspected Physical or Mental Abuse
  • Theft
  • Financial Exploitation
  • Severe Injury
  • Medication Error
  • Sexual abuse and/or suspected sexual abuse
  • Abuse and neglect and/or suspected abuse or neglect


Critical Incident Reporting Requirements

Timelines are based on the date and time of first discovery regardless if BlueCare or the Provider discovered the incident.

  • Notify BlueCare verbally within 24 hours of discovery at 1-888-747-8955 or in writing via fax to 855-292-3715.
  • Always report instances of abuse, neglect or exploitation to APS or CPS.
    • APS Phone 888-277-8366 or fax 866-294-3961
    • CPS Phone 1-877-237-0004
  • If the initial report is submitted verbally within 24 hours, a written report is due within 48 hours of the date of discovery.
  • A written follow-up report including the provider investigation, findings and conclusion is due 20 days from the discovery date of the incident.

Click here to download the CHOICES Critical Incident Form


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