Whether you’re new or a long-time CoverKids member or parent, we’re glad you stopped by. We’ve gathered important details here, but we’re always happy to answer your questions. Give us a call or email us if you can’t find what you need.
CoverKids Member Services, Monday through Friday, 8 a.m. to 6 p.m., Eastern Time:
CoverKids is for kids and teens under 19 and pregnant women who aren’t eligible for TennCareSM or other coverage. Do you want to apply?
Welcome to CoverKids. We’re looking forward to helping you get the most from your health plan. Here’s what you can expect in the coming weeks:
Once your coverage begins, we’ll need you to take care of a few things:
Your prescription drug coverage is called Express Scripts*. You’ll use the same Member ID card that you use for your other care. These benefits can be used only at drugstores in the CoverKids network. But it’s easy to find a pharmacy. You can login to BlueAccess or search Find-A Doctor. Your plan also offers mail order services. Find all of the details here.
Need more help? Email or call.
Your questions may be growing as fast as your baby. We have a special program just for expectant moms.
Your baby will need his or her own health care coverage before leaving the hospital. So you’ll want to start the process as soon as possible after you give birth. Call 1-866-620-8864.
New members, please tell us about your health needs, so we can provide the best care. Other members should fill this out once a year.
You can print it, fill it out and mail to:
BlueCross BlueShield of Tennessee
1 Cameron Hill Circle Ste 73
Chattanooga, TN 37402-0002
If you think you have been treated differently, here’s information that can help you. We obey federal and state civil rights laws. We do not treat people in a different way because of their race, color, birth place, language, age, disability, religion or sex. If you think you were treated differently for any of these reasons, you can file a complaint.
Need some healthy advice or more in-depth help with a health problem? Our CareSmart® Population Health Program offers support and advice, and it’s free. Give us a call at 1-888-416-3025, Monday through Friday, 8 a.m. to 6 p.m. Eastern Time.