CoverKids


Your CoverKids Plan

Whether you’re new or a long-time CoverKids member or parent, we’re glad you stopped by. We’ve gathered important details here, but we’re always happy to answer your questions. Give us a call or email us if you can’t find what you need.

CoverKids Member Services, Monday through Friday, 8 a.m. to 6 p.m., Eastern Time:
1-888-325-8386
(TDD/TTY: 1-866-591-2908)
CoverKids_GM@bcbst.com

CoverKids is for kids and teens under 19 and pregnant women who aren’t eligible for TennCareSM or other coverage. Do you want to apply?


New Members

Welcome to CoverKids. We’re looking forward to helping you get the most from your health plan. Here’s what you can expect in the coming weeks:

  • Welcome kit with your member handbook, prescription booklet and a flyer about our care coordination services
  • Member ID card to use for all of your care and services
  • Personal phone call to answer questions you may have

Once your coverage begins, we’ll need you to take care of a few things:

  • Complete and return your mini health appraisal. This will help us to understand your specific health needs.
  • Register online at BlueAccess (top right). You’ll be able to print temporary cards, Find A Doctor in your network, get Explanation of Benefits (EOB) documents, and view eligibility and claim status.

Your prescription drug coverage is called Express Scripts*. You’ll use the same Member ID card that you use for your other care. These benefits can be used only at drugstores in the CoverKids network. But it’s easy to find a pharmacy. You can login to BlueAccess or search Find-A Doctor. Your plan also offers mail order services. Find all of the details here.

Need more help? Email or call.

Member Handbooks

Details on your coverage, copays and using your benefits

+ Get My Handbook

Frequently Asked Questions

Answers you’re likely to need

+ Find Answers

Your Dental Plan

Dental coverage for kids through age 18 from DentaQuest* 1-888-291-3766

+ Learn What's Covered

Newsletters

Updates on using your benefits and living healthy

+ Read a Newsletter

Healthy Pregnancies

Your questions may be growing as fast as your baby. We have a special program just for expectant moms.

+ Learn About Maternity Care

Healthy Kids & Teens

CoverKids benefits help your kids and teens stay healthy.

+ Learn About Keeping Kids Healthy

CoverKids Preferred Formulary

Your complete list of covered prescription medicines

+ Download Formulary

nurseline

24/7 Nurseline – 1-866-904-7477 - Nurses on call to answer health questions.


Coverage for Your Newborn

Your baby will need his or her own health care coverage before leaving the hospital. So you’ll want to start the process as soon as possible after you give birth. Call 1-866-620-8864.


Take Your Mini Health Appraisal

New members, please tell us about your health needs, so we can provide the best care. Other members should fill this out once a year.

You can print it, fill it out and mail to:
BlueCross BlueShield of Tennessee
1 Cameron Hill Circle Ste 73
Attention: CoverKids
Chattanooga, TN 37402-0002


Your Civil Rights

If you think you have been treated differently, here’s information that can help you. We obey federal and state civil rights laws. We do not treat people in a different way because of their race, color, birth place, language, age, disability, religion or sex. If you think you were treated differently for any of these reasons, you can file a complaint.


one on one help

One-on-One Help

Need some healthy advice or more in-depth help with a health problem? Our CareSmart® Population Health Program offers support and advice, and it’s free. Give us a call at 1-888-416-3025, Monday through Friday, 8 a.m. to 6 p.m. Eastern Time.

apply

Types of Coverage

Want to learn more about TennCareSM, CoverKids or the other programs we offer? Find helpful details, including how to apply.

+ Find Out About Our Programs
doctor

Find a Doctor

Use our search tool to find the best providers near you.

+ Use Our Find a Doctor Tool
event

Find an Event

We hold special events all over the state. Check to see when we'll be near you.

+ Come See Us at an Event Near You