Set up your account
Sign up for an online account and make it easier to use your health plan.
Once you're set up, you can:
- Find a doctor
- Change your primary care provider (PCP)
- Chat live with customer service
- Choose how we contact you
- Download or order your Member ID cards
Tell us about your health needs
To help us understand the care that’s right for you, please tell us about your health history and needs. We ask our members to update their info once a year. You can tell us:
- Digitally through our free CareTN app.
- By phone. Just give us a call at 1-888-416-3025.
Once we know more about you, we’ll connect you with the services you need and help you take steps to improve your health. You’ll get one-on-one, personalized support with access to chat directly with your care team.
Download the CareTN app:
In the app, use access code: bctmeethistory (16 and older)
bctmeetpediatric (15 and younger)
Have your member ID number handy.
Use el código de acceso: bctmeethistory (16 y mayores)
bctmeetpediatric (15 y menos)
Mantenga su tarjeta de identificación de miembro a la mano.
Your primary care provider
Your PCP has all your records and can point you toward other help if you need it. We may have already assigned you a PCP – check your ID card or the welcome text we sent you.
We want you to be happy with your PCP. So if you want to make a change at any time, we’re here to help. Just call us or log into your online account.
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Free resources to support better health and wellness
Need to talk to an on-call nurse? Want to stop smoking? Or want help finding state-funded services? We’ve got you covered. We also have a list of partners all over the state that can provide more local help. Just contact us.
