Tell us about your health needs

To help us understand the care that’s right for you, please tell us about your health history and needs. We ask our members to update their info once a year. You can tell us:

  • Digitally through our free CareTN app.
  • By phone. Just give us a call at 1-888-416-3025. 1-888-416-3025

Once we know more about you, we’ll connect you with the services you need and help you take steps to improve your health. You’ll get one-on-one, personalized support with access to chat directly with your care team.

Download the CareTN app:

In the app, use access code: bctmeethistory (16 and older)
bctmeetpediatric (15 and younger)
Have your member ID number handy.

Use el código de acceso: bctmeethistory (16 y mayores)
bctmeetpediatric (15 y menos)
Mantenga su tarjeta de identificación de miembro a la mano.

Need a little help? Email us

Sample of a CoverKids Member ID card. Sample of a CoverKids Member ID card.

Using your Member ID card

Your CoverKids Member ID card may have already been mailed to you. If you haven’t received your card and it’s been more than two weeks since enrolling, please give us a call. You can download a temporary ID card though your online account. Just set up your account or log in.

And if you need care right now, your providers can call us or check online. You can also find your ID number on the welcome text we sent you.

How to read your card

This is an example. Your ID card may look a little different depending on your benefit level.

  1. If you’re assigned a PCP, their name will show here.
  2. The number listed here is your benefit level. See your member handbook to find what your benefit level covers.
  3. A copayment is paying part of your health care costs upfront. Those amounts will be listed here. If you don’t have to pay copayments, you’ll see “$0”.

Things to remember

Check the details
If any of the information on your card isn’t correct, just call us.

Know the effective date
Begin using your card on this date. Cut up and throw away your old card.

Keep it close
Always have your card with you to show health care providers. Protect this card the way you would protect a credit card. Please don’t share your card with anyone else.

Get a replacement
If your card is lost or stolen, you can call us or send an email for a replacement. You can also order a new card through your online account.

Keep your other cards
You have other health plan ID cards for dental care and prescription coverage. Show all your health care ID cards when you receive care.

Mother playing with young daughters Mother playing with young daughters

Your CoverKids member handbook

To see all the details about your plan, just take a look at your member handbook below.

Free resources to support better health and wellness

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