You can start using your CoverKids benefits right away. And we’re here to help, with whatever you might need. If you need to look up information on your plan, just come back to this page.
Sign up for an online account and make it easier to use your health plan.
Once you're set up, you can:
To help us understand the care that’s right for you, please tell us about your health history and needs. We ask our members to update their info once a year. You can tell us:
Once we know more about you, we’ll connect you with the services you need and help you take steps to improve your health. You’ll get one-on-one, personalized support with access to chat directly with your care team.
Download the CareTN app:
In the app, use access code: bctmeethistory (16 and older)
bctmeetpediatric (15 and younger)
Have your member ID number handy.
Use el código de acceso: bctmeethistory (16 y mayores)
bctmeetpediatric (15 y menos)
Mantenga su tarjeta de identificación de miembro a la mano.
Your PCP has all your records and can point you toward other help if you need it. We may have already assigned you a PCP – check your ID card or the welcome text we sent you.
We want you to be happy with your PCP. So if you want to make a change at any time, we’re here to help. Just call us or log into your online account.
Your CoverKids Member ID card may have already been mailed to you. If you haven’t received your card and it’s been more than two weeks since enrolling, please give us a call. You can download a temporary ID card though your online account. Just set up your account or log in.
And if you need care right now, your providers can call us or check online. You can also find your ID number on the welcome text we sent you.
This is an example. Your ID card may look a little different depending on your benefit level.
Check the details
If any of the information on your card isn’t correct, just call us.
Know the effective date
Begin using your card on this date. Cut up and throw away your old card.
Keep it close
Always have your card with you to show health care providers. Protect this card the way you would protect a credit card. Please don’t share your card with anyone else.
Get a replacement
If your card is lost or stolen, you can call us or send an email for a replacement. You can also order a new card through your online account.
Keep your other cards
You have other health plan ID cards for dental care and prescription coverage. Show all your health care ID cards when you receive care.
You may have already gotten our welcome text. If not, just text “CoverKids” to 73529. Or you can call 1-844-284-54201-844-284-5420.
In the future, we will:
Need to talk to an on-call nurse? Want to stop smoking? Or want help finding state-funded services? We’ve got you covered. We also have a list of partners all over the state that can provide more local help. Just contact us.
Speak to a registered nurse any time. Day or night, 365 days a year. And get answers on symptoms, medical conditions and other basic health concerns.
Get free personalized support to quit smoking. Just call 1-800-784-86691-800-784-8669. Or visit their site.
Find help from programs funded by the state. And get useful information on your child’s health, education and development.
Wellframe is an independent company that provides and maintains a care management app for BlueCross BlueShield of Tennessee, Inc. branded products and/or services. Wellframe does not provide BlueCross branded products and/or services. Wellframe is solely responsible for the product and/or services they provide.
