Set up your account
Sign up for an online account and make it easier to use your health plan.
Once you’re set up, you can:
- Find a doctor
- Ask for a new primary care physician (PCP)
- Chat live with customer service
- Choose how we contact you
- Download or order your Member ID cards
Tell us about your health needs
To help us understand the care that’s right for you, please tell us about your health history and needs. We ask our members to update their info once a year. You can tell us:
- Digitally through our free CareTN app.
- By phone. Just give us a call at 1-888-416-3025.
Once we know more about you, we’ll connect you with the services you need and help you take steps to improve your health. You’ll get one-on-one, personalized support with access to chat directly with your care team.
Download the CareTN app:
In the app, use access code: bctmeethistory (16 and older)
bctmeetpediatric (15 and younger)
Have your member ID number handy.
Use el código de acceso: bctmeethistory (16 y mayores)
bctmeetpediatric (15 y menos)
Mantenga su tarjeta de identificación de miembro a la mano.
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HELPFUL TIPS AND INFORMATION
Using your Member ID card
Your Member ID card may have already been mailed to you. If you haven’t received your card and it’s been more than two weeks since enrolling, please give us a call. You can download a temporary ID card though your online account. Just set up your account or log in.
And if you need care right now, your providers can call us or check online. You can also find your ID number on the welcome text we sent you.
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