GETTING STARTED

Welcome, we’re happy you’re here

We’re excited to help you start using your benefits. Whatever you need, we’re right here to help. And you can always come back to this page for information on your plan.

Quick links for members:

Mother carrying son and daughter as they play in park

Are you a CoverKids member?

We can get you started and walk you through your plan.

Set up your account

Once you’re set up, you can:

Find a doctor
Ask for a new primary care physician (PCP)
Chat live with customer service
Choose how we contact you
Download or order your Member ID cards

Accessing and Sharing Your Account

If you find yourself needing to view someone else's plan details or share yours with someone else, you can find out how here.

Learn More

Tell us about your health needs

To help us understand the care that’s right for you, please tell us about your health history and needs. We ask our members to update their info once a year. You can tell us:

Digitally through our free CareTN app.
By phone. Just give us a call at 1-888-416-3025.

Once we know more about you, we’ll connect you with the services you need and help you take steps to improve your health. You’ll get one-on-one, personalized support with access to chat directly with your care team.

Download the CareTN app:

In the app, use access code: bctmeethistory (16 and older)
bctmeetpediatric (15 and younger)
Have your member ID number handy.

Use el código de acceso: bctmeethistory (16 y mayores)
bctmeetpediatric (15 y menos)
Mantenga su tarjeta de identificación de miembro a la mano.

Need a little help? Email us

Your primary care provider

Your PCP has all your records and can point you toward other help if you need it. We may have already assigned you a PCP – check your ID card or the welcome text we sent you.

We want you to be happy with your PCP. So if you want to make a change at any time, we’re here to help. Just call us or log into your online account.

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HELPFUL TIPS AND INFORMATION

Using your Member ID card

Your Member ID card may have already been mailed to you. If you haven’t received your card and it’s been more than two weeks since enrolling, please give us a call. You can download a temporary ID card though your online account. Just set up your account or log in.

And if you need care right now, your providers can call us or check online. You can also find your ID number on the welcome text we sent you.

How to read your card
This is an example. Your ID card may look a little different depending on your benefit level.
If you’re assigned a PCP, their name will show here.
The letter listed here is your benefit level. See your member handbook to find what your benefit level covers.
A copayment is paying part of your health care costs upfront. Those amounts will be listed here.
If you don’t have to pay copayments, you’ll see "$0".
If you’re part of one of our programs, the program name will show here.
Things to remember
Check the details
If any of the information on your card isn’t correct, just call us.
Know the effective date
Begin using your card on this date. Cut up and throw away your old card.
Keep it close
Always have your card with you to show health care providers. Protect this card the way you would protect a credit card. Please don’t share your card with anyone else.
Get a replacement
If your card is lost or stolen, you can call us or send an email for a replacement. You can also order a new card through your online account.
Keep your other cards
You may have other health plan ID cards, like one for Medicare. Show all your health care ID cards when you receive care.

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Toddler giving a thumbs up while sitting on her mother's lap at doctor's office

Free rides to doctors and pharmacies

Prescription coverage

Well-care checkups

Instant access to great benefits

Your coverage starts the day you become a member. Right away, you can get free rides to doctors and pharmacies, prescription coverage and well-care checkups.

LEARN MORE

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Your member handbook

To see more information about your plan, just take a look at your Member handbook below. If you’re a CoverKids member, you can check out your handbook here.

Mother and daughter embracing outdoors with sunset behind them

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Mother and daughter using smartphone in the park

You may have already gotten our welcome text. If not, just text “BlueCare TN” to 69-246. Or you can call 1-888-710-1519.

In the future, we will:

Send you appointment and checkup reminders
Chat to answer your questions
Share important health info
Invite you to nearby events

LEARN MORE

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Customer service representative smiling wearing headset

You take care of so much. Let us take care of you.

No question or request is too big or too small.
Whatever you need, we’re here for you.

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Wellframe is an independent company that provides and maintains a care management app for BlueCross BlueShield of Tennessee, Inc. branded products and/or services. Wellframe does not provide BlueCross branded products and/or services. Wellframe is solely responsible for the product and/or services they provide.

GETTING STARTED

Are you a CoverKids member?

Accessing and Sharing Your Account

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HELPFUL TIPS AND INFORMATION

How to read your card

Things to remember

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HELPFUL TIPS AND INFORMATION

How to read your card

Things to remember

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